Shipping policy

Shipping Policy

Shipping Destinations

We currently ship to:

  • United States (all 50 states)
  • Canada
  • Australia

Note: We are unable to ship to PO Boxes for international orders. Please provide a physical address for Canadian and Australian deliveries.

Production & Processing Time

Important: All of our products are made-to-order. Each product has a specific lead time (typically 1-2 weeks) that is clearly noted on its product page. Please check the individual product page for exact lead times before ordering.

Your order timeline:

  1. Production Time: 1-2 weeks (varies by product - see product page)
  2. Processing Time: 1-2 business days after production is complete
  3. Shipping Time: Varies by destination (see below)

You will receive an order confirmation email once your order has been placed, followed by a shipping notification with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Exact shipping rates and delivery times are calculated and displayed at checkout based on your location.

United States

  • Carrier: UPS
  • Estimated Delivery: Calculated at checkout based on your ZIP code
  • Delivery times typically range from 2-7 business days after shipment

Canada (DDP - Delivered Duty Paid)

  • Carrier: DHL
  • Estimated Delivery: Calculated at checkout based on your postal code
  • All customs duties, taxes, and import fees are included in your total at checkout
  • No additional charges upon delivery

Australia (DDP - Delivered Duty Paid)

  • Carrier: DHL
  • Estimated Delivery: Calculated at checkout based on your location
  • All customs duties, taxes, and import fees are included in your total at checkout
  • No additional charges upon delivery

Please note: Delivery times shown are from the date of shipment, not from order date. Remember to add the production lead time noted on each product page to estimate your total delivery timeline.

International Shipping - DDP Advantage

For our Canadian and Australian customers, we ship DDP (Delivered Duty Paid), which means:

  • The price you see at checkout is the final price you pay
  • All import duties, taxes, and customs fees are prepaid
  • No surprise charges or delays at customs
  • Smooth, hassle-free delivery to your door

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can track your package directly through:

  • UPS (US orders)
  • DHL (Canadian and Australian orders)

You can also track your order status by logging into your account on our website.

Damaged or Lost Packages

Damaged Items

If your order arrives damaged, please contact us immediately at [customer service email] with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will arrange for a replacement or refund as quickly as possible.

Lost Packages

If your tracking shows delivered but you haven't received your package:

  1. Check with neighbors and building management
  2. Look for any delivery notices
  3. Contact the carrier directly (UPS for US orders, DHL for international)
  4. If still not located, contact us within 10 days of the delivery date

Shipping Restrictions

We cannot ship to:

  • APO/FPO addresses
  • PO Boxes (international orders only)
  • Any country not listed in our shipping destinations

Certain products may have additional shipping restrictions due to size, weight, or regulatory requirements. Any restrictions will be noted on the product page.

Important Timeline Reminder

Since all products are made-to-order, please plan accordingly:

  • Total time to delivery = Production lead time (see product page) + Shipping time (see checkout)
  • For time-sensitive orders, please review the lead time on each product page before ordering
  • Rush production may be available for certain items - please contact us before ordering

Returns & Exchanges

Please refer to our Returns & Refunds Policy for information about returning or exchanging items. Note that custom/made-to-order items may have different return conditions.

Contact Us

If you have any questions about our shipping policy or your order, visit the contact us page to get in touch.

    Policy Updates

    This shipping policy was last updated on August 27th, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.

    Please note: Production and shipping times exclude weekends and holidays. During peak seasons or unforeseen circumstances, production and delivery times may be extended. We appreciate your understanding and patience.